Managerial Training is Key to Your Success
Managerial Training is Key to Your Success Have you heard the expression that “sergeants run the army, and petty officers run the navy”? Sergeants and petty officers are the managers of the military and critical to the success or failure of operations because they are there at the front and working directly with the soldiers and sailors. In your business or organization your managers are the operational leaders of your success or failure. How can you boost their success and hence the success of your organization? By providing them with the training and coaching to develop their managerial and leadership skills. If they were promoted to manager, they already have the trade and operational skills. What they need most is the ability to work through others. How can they lead their team? When you promoted them did you design a managerial training program for them? Did that include communication and presentation skills? Managers face tough communication challenges. They need to convey instructions to their staff. They also need to listen to their staff to learn about problems and opportunities. Managers then need to communicate appropriate information within the organisation and to senior management. Managers might need to bite their tongue while listening to the wisdom of executive leadership before they offer insights from the front lines. Managers are key to the success of your organization, and they need the necessary communication, leadership and thinking skills to succeed. They also need the support of senior leaders because they are your eyes and eyes to what’s happening within and at the front lines. How can you equip your managers with the success for success? By providing the training, coaching to develop their communication, leadership and presentation skills. Imagine the results when you managers communicate more confidently, effectively and efficiently. Because effective communication reduces stress and enhances productivity. When you train and coach your managers, guess what they will be inclined to do? Train and coach, their staff. Your staff will become better communicators with their managers, with their team and most importantly – with your customers. Big win there. Imagine that – train your managers and they train their staff. Think about the benefits of that to your business. Communication training helps them do their jobs better, connect with their team and feel better about themselves and their perceived value. When you provide training for your people, they recognize that you care about them and want them to succeed. Think about that. Any training pays off in many ways and imagine the power of communication training – the one skill set that most of us need to improve at work and at home. Stop hoping that your managers become better communicators because that is a wasted plan. Instead support them with the training they need. Access More Presentation Skills Resources Looking For A Speech Coach? Learn More Here
Key Communication Principles Business Owners Need To Know
What Are Key Communication Principles? You can become an effective communicator when you build your communication skills. To master any skill set you start by learning and understanding the principles. After you appreciate the principles, then you learn and practice the techniques. It starts with principles because that addresses the “why?” behind the techniques. Understanding “the why?” helps you avoid communication mistakes and reinforces your appreciation of the techniques. Let’s explore these key communication principles. The message sent is not necessarily the message received. Communication is imperfect, even when you get good. Recognize that the message you intended to send is not necessarily the message received and understood. That’s because the message in your mind is not the message in the mind of your listener or reader. We are always communicating, intended or not. Communication is two-way. That means both sending and receiving. Writing and reading. Speaking and listening. Even when you aren’t speaking you are sending messages with your expressions, body language and dress. We read meaning into what we observe. How you show up sends a message and makes an impression. We could misinterpret. However, that’s the message we remember. The message has both content and feeling. The phrase “I love you” clearly conveys both content and emotion. And so do most sentences and words. “You’re hired.” “You’re fired.” Words and how they are said trigger emotions even when not intended. Mathematical equations do not convey emotion, unless you hate or love math. Force equals mass times acceleration. How did you feel about that formula? Nonverbal clues often determine the believability of the verbal message. Tone, gestures, posture, expressions and movement don’t necessarily convey the whole message. Sometimes they do. Most importantly these non-verbals determine what we believe about your credibility and honesty. The sent message can’t be erased. Have you every sent an email that you wish you could take back? That’s usually a negative message that we want to erase. Unfortunately, positive messages need reinforcement while negative messages tend to be carved in stone. Communication is essential to build and maintain productive relationships. Relationships are built on communication. The more you communicate, the stronger and more lasting the relationship. That’s true for personal, career and business relationships. That’s why we celebrate birthdays and anniversaries every year. That’s why the team needs to hear from the leader and customers want to hear from the supplier. More communication is not necessarily better. Contrary to the previous point, there is a limit to the amount of information and contacts. There is the point of overwhelm or stalking. “Yes, I heard you. Now stop talking so I can think.” Beware of simply making noise. Communication will not solve all problems. Sometimes simply talking about it doesn’t solve the problem. There needs to be some action taken to address the problem – with the accompanying communication. What is the root cause of the problem and how can we fix it. Yes, start the conversation and move to problem-fixing. Communication is a learned skill. It can be developed like any skill. We started to learn how to communicate when we were born. It started with crying to signal discomfort. Then we learned the power of imitating a smile. Then gurling noises, eventually words followed by sentences. We learned to write and speak in public. The danger is when you believe you have arrived. You can continue to enhance your communication skills if you want. I encourage you to continue the learning and you will enjoy the rewards of becoming a superior communicator. Review these nine principles of communication and apply the techniques that deliver on the principles. Imagine the results for you when you communicate more effectively. Time to boost the communication skills of the team? Call me, George Torok 905-335-1997. It starts with a conversation. Access More Presentation Skills Resources Looking For A Speech Coach? Learn More Here